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Communicating Complex Ideas
“Prediction markets are appealing and useful because they can make predictions about future events, but getting people to use them effectively requires a bit of work.”For those who don’t follow the...
View ArticleA Web 2.0 Tour for the Enterprise
“The architecture of participation is baked into the architecture of the software.” Thanks to the hype generated by Business Week, The New York Times, Fortune, and Newsweek (among others), Web 2.0 has...
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Social Networks And Group Formation
This is the first in a three-part series on academic research that illuminates social networks, one of the most important trends in design today. Humans suffer from information overload; there’s much...
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On A Scale of 1 to 5
Where would we be without rating and reputation systems these days? Take them away, and we wouldn’t know who to trust on eBay, what movies to pick on Netflix, or what books to buy on Amazon. Reputation...
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Wanted/Needed: UX Design for Collaboration 2.0
No current software supports the full process of collaboration. That’s a bold claim, and I hope that someone can prove me wrong. This article is more of a “Working Towards …” position paper than the...
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5 Steps to Building Social Experiences
Nowadays everyone wants social in their sites and applications. It’s become a basic requirement in consumer web software and is slowly infiltrating the enterprise as well. So what’s a designer to do...
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Designing for Social Interaction
It took both the telephone and the mobile phone 15 years to amass 100 million users, but Facebook did it in 9 months. We see more and more people becoming connected on online social networks, and it...
View ArticleResearching User Experience: A Knowledge Ecology Model
When we think of learning environments, we think of books, lectures, databases perhaps. But in my recent research, I discovered that the interactions we have with people in our networks play an even...
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Second-hand UX
Something that I feel is overlooked by a lot of product designers is the second-hand experience of their product. That is to say, above and beyond the target user, who is affected by the product—and...
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Designing for Meaningful Social Interactions
The age of cheap “like”-hunting needs to come to an end. It all started innocently enough with likes and tweets. Then in a few years, we suddenly ended up with governments scoring people and masses...
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Designing Respectful Tech: What is your relationship with technology?
You’ve been there before. You thought you could trust someone with a secret. You thought it would be safe, but found out later that they blabbed to everyone. Or, maybe they didn’t share it, but the...
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